IT Recruitment Agency, Unix Recuitment, London Surrey UK

IT Recruitment Agency, Unix Recuitment, London Surrey UK

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IT Recruitment Agency, Unix Recuitment, London Surrey UK

IT Recruitment Agency, Unix Recruitment, London Surrey UK

Vacancy: Unix - Network Support Engineer
 

Working for a leading world wide enterprise security vendor responsible for providing support and technical assistance running on various operating systems to customers and partners ranging from small companies to large multi-national corporations with an Internet presence.
Provide technical assistance for customers and peers. Includes initial case creation, problem resolution, resolution writing and documentation. Provide troubleshooting and documentation of cases including the ability to utilize company resources as required. Possesses knowledge of various Internet topologies, networks, devices and the TCP/IP protocol. Expected to have complete product knowledge and ability, technical sales ability, and general network engineering knowledge (including design and troubleshooting). Sets customer expectations appropriately and accept ownership of customer issues until a solution is achieved providing complete customer satisfaction. Assist sales staff by verifying network solutions and ensuring that appropriate products and services have been selected to satisfy client requirements. Provide tier three support of Field Services, Technical Support, Consulting and Training organizations. Able to perform technical customer presentations and training, and internal training. Work with Product Development and Product Management to ensure products are implemented in ways that meet customer requirements. Should be capable of handling technical issues of any degree of complexity with minimal need for supervision or assistance.
MINIMUM QUALIFICATIONS: Minimum 2 years work experience in a technical support role, working with relevant technologies. Undergraduate Computer Science Degree preferred but not required.
KNOWLEDGE, ABILITIES AND OTHER REQUIREMENTS: Must have extensive knowledge of UNIX (particularly BSD variants). Microsoft NT and Red Hat Linux experience also desired. Experience within the security sector. Expert knowledge of TCP/IP. Experience with LAN and WAN topologies, protocol, and routers/switches is required. Knowledge of DNS Server and Products or competitive products strongly desired.
Location: Staines Middlesex
Start Date: A.S.A.P
Duration: Permanent
Salary/Rate:  £35 -40k + Bens
Contact: Richard Bryer-Ash
Telephone: 0845 270 3300
Fax: 0845 270 3301
Email: website@unixrecruitment.co.uk
Reference: webintera



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